Service Catalog Requests 2017-11-02T08:41:19+00:00

Service Catalog Requests

Procurement Use Case

Challenge:

Automate the processes for creating service catalog workflows to drive catalog request fulfillment.

Solution:

    • TAP allows users to design simple workflows to fulfill simple orders, or more complex workflows for more complex orders.
    • Self-service online forms direct requesters through an error-free request and checkout process.
    • Forms and workflows are easily designed and edited using TAP’s intuitive interface.
    • Purchasing agents or managers receive automatic notifications if they’re required to review a request.
    • Upon checkout or approval, request workflow can be linked to a fulfillment workflow which runs when those specific items are ordered.
    • If desired, requester can be notified automatically of projected fulfillment timing.
    • Submitted or approved requests can also be routed through Accounting or other departments.

Benefits:

  • Automating the Service Catalog Request process ensures accurate fulfillment, time and cost savings for mundane processes.
  • Central dashboard provides visibility and close monitoring of all catalog requests.
  • Centralized archiving of workflow data allows immediate or historical review of all requests, helping satisfy Sarbanes Oxley compliance.
Client - EA

“TAP empowers us to quickly streamline and automate business processes that are complex, repetitive, or time consuming. Adobe Document Cloud eSign Services reduces the time it takes to get a document signed. Together, the possibilities are endless.“

Yuka Tzavaras
Senior Manager, Legal Operations, Electronic Arts