Information Technology 2017-11-02T09:04:18+00:00

Information Technology

Use Cases

Painlessly automate the workflows essential to IT

Check out these Use Cases to see how TAP can streamline and optimize processes that may be eating up too much time and effort from your tech team. Then try our demo and learn to build your own!

Incident Reporting

Create an accelerated process for IT incident notification, investigation, resolution and reporting.

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Software Access Requests

Design a workflow for managing requests for access to an organization’s software platforms or databases.

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New User Onboarding

Develop a workflow to streamline the setup of a new employee (or other user) for enterprise IT services.

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Technical Support/Service Requests

Devise an workflow for efficiently logging, fulfilling and reporting requests for technical support or service.

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New Technology Projects

Create a workflow or set of coordinated workflows to efficiently manage development of new technology projects.

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Hardware & Software Requests

Draft a process for managing requests for hardware or software, and allow those requests and items to be tracked by the organization.

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Data Review & Decision Alerts

Develop an agile workflow triggered by specific data monitoring conditions or events.

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Client - EA

“We are pleased with the flexibility of the TAP tool and how we can utilize it to meet our business needs.  The responsiveness of the ThinkSmart team and their readiness to come up with multiple options to solve each business challenge made this a great experience.”

Teresa Kong
Senior Credit Analyst/AR Supervisor, Electronic Arts