Government 2018-03-21T01:20:05+00:00

Workflow Automation for Government

Accelerate your public service.


Are your government processes ungovernable?

Outmoded workflows slow down public service – and obsolete workflow or government forms software will barely dent the problem. Processing a simple permit or recovering documents filed “who-knows-where?” can take forever.

But with the Cloud-based ThinkSmart Automation Platform (TAP), you’ll design smart digital government forms, accelerate government workflows, boost productivity, gain oversight and insight, and improve constituent engagement – with proven speed and ease.

Play Alex Padilla video

“Now, they (business owners) can submit trademark or service mark applications in minutes, from the convenience of their laptop, tablet or smartphone.”

Alex Padilla
California Secretary of State

See TAP government use cases

Learn how TAP can optimize constituent services, government forms and your internal workflows, too.

  • Complaint Management

    Improve response to citizens’ concerns with “smart” forms and workflows.

  • Travel Requests

    Automate processing of employee requests for work-related travel.

  • Employment Applications

    See how to easily design and manage job application workflows.

  • Mobile Governance

    Empower field teams and on-the-go employees to provide agile services.

  • Cannabis Dispensing License

    Learn exactly how TAP streamlines a potentially complex licensing process.

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Government workflow automation made easy

Government workflow automation made easy

TAP’s easy-to-learn design tools let you quickly automate any organizational process, whether it’s simple or complex. So you reduce errors and increase efficiency every step of the way.

Ensure stakeholders are using the right government forms, empower teams to collaborate and edit, and deploy custom notifications and reminders so they’ll complete tasks on time. E-signature integration ensures approvals and signoffs are secure; centralized dashboards give you oversight and analytics for every workflow in your organization.


Design smart forms with multi-language adaptability

Government runs on forms, and automating government workflows means going beyond just scanning in existing forms. TAP lets you easily digitize and automate current forms and documents, as well as design new ones.

Using our drag-and-drop Form Builder, you’ll be able to quickly design smart interactive forms with embedded rules to eliminate errors. You can even include multi-language support so constituents can view forms in the language of their choice, erasing the need to draft multiple versions.


Design smart forms with multi-language adaptability
Adoption & integration is simple & seamless

Adoption & integration is simple & seamless

TAP is the SaaS government form and workflow automation solution that’s incredibly quick and easy to adopt, with no infrastructure costs or need to call IT support.

Our Cloud-based design delivers seamless integration with your legacy systems and existing infrastructure, so there’s no “rip-and-replace” required. With TAP, you’ll be designing smarter forms and faster workflows in days, not weeks or months.


Build public trust and enhance compliance

Fulfill document requests faster and more accurately and accelerate service response times, improving your relationship with the community.

Workflows can be embedded with compliance best practices, while automatic Cloud-based archiving preserves workflows and documents for audits.


Build public trust and enhance compliance

What’s new with TAP

Learn about TAP’s latest features, plus news and other resources about government workflow automation.

Legal Operations White Paper

Governmental Operations White Paper

How automating Legal Ops delivers high ROI, enhanced compliance, process success, efficiency & scalability.


Yahoo Legal’s Choice? ThinkSmart

Yahoo Legal’s Choice? ThinkSmart

Learn how Yahoo Legal and ThinkSmart teamed up to automate Legal Ops workflows on a global scale.


ThinkSmart selected to power CLOC Institute

ThinkSmart selected to power CLOC Institute

Driving efficiency and best-practice-based solutions for CLOC members.



“The minute we started using it we found it was incredibly easy to implement, inexpensive, and with a high ROI.”

Connie Brenton
Chief of Staff/Director of Legal Operations, NetApp

Make government services smarter – today!

Let us show you how to provide smarter, faster and more efficient government services and community engagement.